Frequently Asked Questions

We're committed to promoting a greener, healthier planet while satisfying your protein needs.

Are all of your products 100% vegan?

Yes! Every single product on veganprotein.co.za is 100% plant-based, cruelty-free, and free from any animal-derived ingredients.

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We verify every supplier and ingredient so you can shop with peace of mind.

Do you ship nationwide in South Africa?

We sure do! We ship to all major centres across South Africa using The Courier Guy.

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Fresh and frozen orders are packed in cooler boxes with dry ice and sent via overnight or next-day delivery to keep everything perfectly chilled.


If you're in an outlying area, you can still shop our dry goods, merch, and other non-perishable items β€” these are sent using a 2–4 day courier service. Unfortunately, we can’t deliver fresh or frozen goods to outlying areas.

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If you're in Durban or Port Elizabeth, you can also make use of the LMC Depot-to-Depot Refrigerated Road Service. For just R400, you can ship up to 25kg of fresh or frozen products straight to the LMC depot in your area for collection β€” perfect for bulk orders or splitting with a friend to save on shipping costs.

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Delivery times may vary depending on your location, but we’ll always keep you updated with tracking info.

When will my order be shipped?

We only ship orders Monday through Wednesday to make sure your food arrives fresh and doesn’t get delayed over the weekend. This helps ensure delivery within 1–2 business days from dispatch.


Orders placed after Wednesday will be packed and shipped the following Monday, so they don’t sit in a courier depot over the weekend.

Are your products safe for people with allergies?

All of our products are free from meat, dairy and eggs, but some may contain allergens such as; soy, gluten, or nuts.

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Please check individual product pages for detailed allergen information.

How do I store frozen or chilled items after delivery?

We pack all fresh and frozen goods with insulation to ensure they stay cold during transit.

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Be sure to refrigerate or freeze them as soon as your order arrives for best quality.

Can I order in bulk for my gym, cafΓ©, or business?

Yes! We offer wholesale options for gyms, cafΓ©s, retailers, and other businesses.

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Please get in touch via our contact page or email us at hello@veganprotein.co.za for more info.

Are your products halal?

Yes β€” since everything we sell is 100% vegan and alcohol-free, our full range is naturally halal-friendly.

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While we're not officially halal-certified, you can shop knowing all of our products meet halal standards.

What if I’m new to vegan protein – where should I start?

No worries! We’ve got a wide range of options from pea protein powder to high-protein ready meals.

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Check out our Beginner’s Bundle to get you started on your Vegan Protein journey!

I have a question, query or issue β€” how can I contact you?

We’re here to help!

Feel free to reach out via WhatsApp message at +27 60 633 9837 β€” please note we don’t accept calls, so we can keep a clear record of all communication for better service and quicker resolutions.

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You can also email us anytime at admin@veganprotein.co.za and we’ll get back to you as soon as possible.

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Our support team is available Monday to Friday, 9am – 5pm. Messages sent outside of these hours will be responded to within 1–2 business days during operating hours.

Still have a question. Contact Us.